Frequently asked questions
What is the lead time for a bespoke fibre art wall hanging decor to be completed?
Every order takes 14 days after the date of purchase. However, for a bigger commissioned piece with more intricate details will take up to 21 days. Once your order is completed, we will send you a notification via email to inform you that the item has been dispatched.
How do I maintain the fibre art wall hanging decor?
For every fibre art you purchase, it comes with a care package which comprises of
- A comb
- A care card with simple instructions to maintain your wall hanging decor at an ideal condition.
So you're all set to hang up this beauty straight away!
What is the shipping & delivery policy?
Kindly refer to our Shipping & Delivery page
What is the exchanges, returns and refunds policy?
Kindly refer to our Returns & Refunds page
I never received an order confirmation email, how do I know my order went through?
Please check that you have given the correct email address or check your spam inbox. If all else fails, reach out to hello@beeyarnd.com and we’ll assist you further.
I placed my order but entered the incorrect shipping address, how can I change it?
As long as your order hasn’t been dispatched yet, you can reach out to hello@beeyarnd.com and we will assist you.